Support
We usually reply within a day or two.
Frequently asked
Do I need an account?
No. Fenn is fully usable without one — open the app and add a record by typing it, saying it, or photographing a receipt. Signing in later is optional and only moves your existing ledger to a second device; it doesn't unlock any feature.
How do assisted captures work?
Speech is recognised on your iPhone — the recording is never saved and never sent anywhere. A photographed receipt is also read on the phone; only the text on it is ever sent, and only to turn it into a record. Fifteen assisted captures are included free every month, and typing a record yourself is always unlimited.
How do I move my ledger to a new iPhone?
Sign in with the same account on the new device, or restore from your iCloud backup if you're on On-Device Pro or Cloud Pro. The backup is encrypted and lives in your own iCloud Drive — it comes back automatically on any iPhone signed in to the same iCloud account.
How do I manage or cancel a subscription?
Subscriptions are billed and managed entirely through your Apple ID. On your iPhone, open Settings → [your name] → Subscriptions, choose Fenn, and change or cancel the plan there. Cancelling at least 24 hours before the period ends stops the next renewal.
What's the difference between On-Device Pro and Cloud Pro?
On-Device Pro is a one-time purchase that downloads a model to your iPhone, so reading a receipt costs nothing to repeat and works offline. Cloud Pro is a subscription that lifts the fifteen-a-month limit on captures read on our servers. They're separate purchases, and you can hold both.
Can I use Fenn in Arabic?
Yes — the whole app, right to left included. Fenn follows the language your iPhone is set to; there's no separate switch inside the app. Change the device language in iOS Settings to switch.
How do I delete my data?
Deleting the app deletes everything stored on your phone. If you've signed in and want your account data removed as well, email us at eng.ahmedosman00@gmail.com and we'll take care of it.
Something isn't working — what should I include?
Your iPhone model and iOS version, the Fenn version (Settings → About), and a short description of what you expected versus what happened. A screenshot helps more than anything.