Support
We usually reply within a day or two.
Frequently asked
Do I need an account?
There isn't one. Fenn has no sign-in at all — open the app and add a record by typing it, saying it, or photographing a receipt. Nothing asks for an email address or a password.
How do assisted captures work?
Speech is recognised on your iPhone — the recording is never saved and never sent anywhere. A photographed receipt is also read on the phone; only the text on it is ever sent, and only to turn it into a record. Fifteen assisted captures are included free every month, and typing a record yourself is always unlimited.
How do I move my ledger to a new iPhone?
Restore from your iCloud backup, which On Device and Cloud Pro both include. The backup is encrypted and lives in your own iCloud Drive — it comes back automatically on any iPhone signed in to the same iCloud account. Your plan comes back with Restore purchases on the plans screen, since it belongs to your Apple ID.
How do I manage or cancel a subscription?
Subscriptions are billed and managed entirely through your Apple ID. On your iPhone, open Settings → [your name] → Subscriptions, choose Fenn, and change or cancel the plan there. Cancelling at least 24 hours before the period ends stops the next renewal. The Terms of Service set out renewal and refunds in full.
What's the difference between On Device and Cloud Pro?
On Device is a one-time purchase that reads receipts using Apple Intelligence right on your iPhone, so it costs nothing to repeat and works offline. Cloud Pro is a subscription that lifts the fifteen-a-month limit on captures read on our servers. They're separate purchases, and you can hold both.
Can I use Fenn in Arabic?
Yes — the whole app, right to left included. Fenn follows the language your iPhone is set to; there's no separate switch inside the app. Change the device language in iOS Settings to switch.
How do I delete my data?
Deleting the app deletes everything stored on your phone. To have the anonymous identity your assisted captures are counted against deleted too, email contact@fennmoney.app and we'll take care of it.
Something isn't working — what should I include?
Your iPhone model and iOS version, the Fenn version (Settings → About), and a short description of what you expected versus what happened. A screenshot helps more than anything.